We value all our customers, many of whom have been loyal for many years, however as a response to the recent trend whereby we sell our items and are not paid, we have decided to formally publicise our terms and conditions. This officious message is very unlike us, but it has become necessary as a result of recent abuse. . .
We pride ourselves in offering interesting and quality items at very reasonable prices. Our quick turnover enables us to pursue our compulsive buying, and that is what makes us unique and enables us to hold such a large inventory.
We hope that all our customers respect the need for us to highlight this problem, especially at this challenging time, but we cannot offer free credit, when almost all other businesses do not.
I hope you understand.
TERMS AND CONDITIONS OF SALE
All items sold are part of the VAT margin scheme. All prices are exclusive of delivery and shipping. Full legal title to items purchased is retained by Ebury Trading Ltd until the total amount payable has been received in cleared funds.
We can arrange delivery within central London but the cost must be covered by the customer. For items outside of London, we will assist in obtaining the best possible quote from reliable shippers. As we have no storage facility we strongly recommend that goods are collected within 10 working day of purchase, after this period goods are left at our premises at the owner’s risk and storage will be charged at £10 per day.
Payment should be made within 7 days of the date of the invoice. We accept all major credit and debit cards, however a 2% charge will be added for American Express. Cheques should be made payable to ‘Ebury Trading Ltd’, but we are strongly encouraging the use of online bank payments and our full banking details are printed on our invoices.
We are not obliged to offer refunds but we may offer to resell items purchased or offer a credit note. Any damage must be notified with in 24 hours of receipt of the goods with photographic proof. Purchases must be returned within 28 days in order to receive an exchange or credit note. Please not that goods must be returned in perfect condition and with proof of purchase. Credits notes are valid for 6 months.